Soft Skills Training

THE 10 ESSENTIAL SOFT SKILLS EMPLOYEES NEED FOR 2020’s AND BEYOND TO IMPROVE PRODUCTIVITY: WORLD ECONOMIC FORUM

To successfully meet this challenge to workers in today’s knowledge economy, we offer a comprehensive Five-Day Soft-Skills Training Package. This is our bespoke training programme. We tailor this programme according to the needs of our clients and we offer it as part in-house development. This high-impact training improves people productivity and helps them achieve their workplace success. This training is normally conducted over five weekends giving people necessary time to practice the newly gained skills. This package includes the following 10 most critical soft skills:

Essential Soft Skill #1: Complex Problem Solving

The ability to evaluate options and implement solutions after examining an issue is essential. Using critical thinking processes, complex problem-solving comprises looking at a problem from different angles and choosing the best solution based on a variety of options. The areas of focus are:

  • Problem Solving and Decision Making
  • Lean Process Improvement
  • Process Improvement with Gap Analysis

Essential Soft Skill #2: Critical Thinking

Critical thinkers use logic and reason to reach a well-thought-out answer or conclusion that is informed by evidence, not simply accepting information but questioning it. They analyse and solve problems rather than using intuition or instinct, considering the impact of their decisions to avoid potentially negative outcomes. Skills involved in critical thinking include observation, analysis, interpretation, reflection, and evaluation. The main focus areas are:

  • Critical Thinking
  • Crisis Management
  • Knowledge Management
  • Digital Transformation
  • Business Process Management

Essential Soft Skill #3: Creativity

The capability to bring a fresh perspective — devising new ways to carry out tasks, solve problems, and meet challenges — allows employees to deal with new situations or difficulties and apply new technologies to innovative products and services. The areas of focus are:

  • Creative Thinking & Innovation
  • Digital Citizenship: Conducting Yourself in a Digital World

Essential Soft Skill #4: People Management

People management refers to the leadership skills that involve motivating workers to perform at their best and developing their talents and skills to become more valuable employees. The areas of focus are:

  • Leadership Skills for Supervisors
  • Performance Management: Managing Employee Performance
  • Developing a High-Reliability Organisation
  • Delegation: The Art of Delegating Effectively
  • Coaching and Mentoring

Essential Soft Skill #5: Coordinating With Others

This social skill, which involves the ability to collaborate, make adjustments in relation to others and be sensitive to the needs of others, is essential in today’s workplaces. The areas of focus are:

  • Communication Strategies 
  • Creating a Positive Work Environment
  • Workplace Diversity Training: Celebrating Diversity in the Workplace
  • Employee Recognition: Appreciating Your Workforce 
  • Body Language: Reading Body Language as a Sales Tool
  • Giving Effective Feedback
  • Collaboration

Essential Soft Skill #6: Emotional Intelligence

Emotional intelligence is self and social awareness that involves the capacity to recognise, understand, and manage our own emotions while being empathetic to the emotions of others. Employers will focus on hiring workers with these abilities:

  • Emotional Intelligence
  • NLP: An Introduction to Neuro-Linguistic Programming
  • Beyond Workplace Politics 
  • Conflict Resolution: Getting Along in the Workplace

Essential Soft Skill #7: Judgement and Decision Making

This entails the ability to form an opinion after careful consideration, weighing the positives and negatives of each option to determine the best outcome for a particular situation. This will be especially useful in areas that require data analysis.

  • Workplace Success
  • Intrapreneurship
  • Self-Leadership
  • Appreciative Inquiry

Essential Soft Skill #8: Service Orientation

Service orientation involves actively seeking ways to help others, including customers, co-workers, and superiors. This means being available, aware of, and willing to respond to the needs, requirements and expectations of others, while displaying high levels of empathy, and ultimately providing satisfaction.

  • Critical Elements of Customer Service
  • Managing Customer Service

Essential Soft Skill #9: Negotiation

The ability to achieve compromise or agreement while attaining an outcome that is fair, mutually beneficial and maintains healthy relationships will be in high demand in jobs involving computers, math, data analysis, software development, arts and design (commercial and industrial).

  • Negotiating for Results
  • Influence and Persuasion Skills 
  • Building Self Esteem and Assertiveness Skills

Essential Soft Skill # 10: Cognitive Flexibility

Creativity, logical reasoning, and problem sensitivity are components of cognitive flexibility, along with the ability to adapt and tailor communication style to the audience.

  • Managing Pressure and Maintaining Balance
  • Time Management: Get Organised for Peak Performance
  • Active Listening
  • NLP (Neuro-Linguistic Programming): Tools For Real Life
  • Strategic Planning